Integrated Bedside Terminals are Patient-Inspired  

A patient on Brampton Civic’s Rehabilitation Unit enjoys a new Integrated Bedside Terminal that gives him and his family/caregivers access to entertainment and important information about his stay and recovery

Osler’s new Integrated Bedside Terminals (IBTs) are a perfect example of how technology is helping enhance the hospital experience for admitted patients and their families/caregivers.


In 2018-19, 460 IBTs were installed on inpatient units at Brampton Civic -- a significant undertaking with equally significant impact. Etobicoke General will have 270 installed by the end of the summer. IBTs provide patients and families/caregivers with access to information that’s important to them, with a simple tap of a screen. Content available now includes everything from what to expect in hospital and information on preparing for the transition home or community, to patient safety tips and healing strategies like mindfulness and meditation. IBTs will also continue to give patients access to TV, games, audiobooks, radio and other forms of entertainment.


And this is just the start.  


Looking forward, Osler’s IBTs will have the capability to be used as a tool for more customized patient education, real-time surveys and e-concierge. Patients, for example, will be able to directly request a certain meal, housekeeping, spiritual care or interpretation services. Other services are still under negotiation with a focus on supporting patients as true partners in their care experience. 


With 55,514 inpatient discharges in 2018-19, the roll-out of this patient-centered service is a major accomplishment. It is also an example of how we are empowering patients to better manage their health condition and navigate health care services  – a key focus in our 2019-24 Strategic Plan. This project was one of the first examples of pure co-design with our Patient and Family Advisors. “It was about stepping back from believing we knew best to welcoming, acknowledging and truly believing in shared experience and expertise,” said Mary Jane McNally, Osler’s Chief Patient Experience Officer. 


Charan Singh is a member of Osler’s Patient and Family Advisory Committee (PFAC) and one of the Patient Advisors who was heavily involved in the IBT project, along with fellow Patient Advisors Rahil Prajapati and Mandy Grewal. She said the goal from the start was “to ensure that the IBTs included information needed to make a patient’s stay in the hospital more meaningful and enjoyable.” 


© 2019 William Osler Health System

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