Executive Messages

A message from Osler’s President & CEO and Board Chair


One of the things people always look for in our Annual Report is Osler’s year in numbers. Number of babies delivered. Number of visits to the Emergency Departments. Number of surgeries performed. And so on. You’ll find all of these statistics, as well as a few new ones, in our 2018-19 Annual Report. 


But our volumes don’t tell the whole story, and they definitely don’t define us. This year’s report takes you beyond the numbers, featuring some of the most inspiring stories behind the statistics and celebrating the people who made them possible. For example, 7,878 babies were delivered at Osler in 2018-19, but only one made her debut in Brampton Civic Hospital’s parking lot. You can read more about that dramatic birth and how a quick-thinking ED nurse sprang into action to care for her and her mom.  


In 2018-19 we launched Osler’s 2019-24 Corporate Strategic Plan – one plan with exponential impact. The Strategic Plan is our blueprint for the future, shifting traditional thinking about how patients receive care and acting as a catalyst for positive growth that supports and aligns with transformational changes on the horizon for the provincial health care landscape. Our Strategic Plan is directly informed by the patient volumes you’ll read about in our Annual Report, driving the need for stronger, more seamless and preventative-focused care through enhanced community partnerships, technological innovations and virtual access. 


Redevelopment was a major highlight in 2018-19. Etobicoke General Hospital grew by 450,000 square feet last year – a staggering statistic – with the opening of the new Etobicoke Wellness Centre and completion of the new patient tower. With this enhanced footprint come new services and care models that further support our Vision of patient-inspired health care without boundaries.


Behind every statistic is a story and behind every story are our talented, compassionate staff, physicians, volunteers, board members, community partners, donors and, of course, patients. Thank you for Going Beyond for Healthier Communities and making 2018-19 another truly memorable year. 


Dr. Brendan Carr

President & CEO 

William Osler Health System


Jane McMullan

Chair, Board of Directors

William Osler Health System

A message from Osler’s Clinical Leadership

Osler’s Annual Report is a great opportunity to celebrate some of the year’s greatest accomplishments – and the people who made them possible. And there is certainly a lot to be proud of in 2018-19. 

In our report, Going Beyond the Numbers, you’ll meet some of Osler’s everyday heroes – our incredible physicians, nurses, staff, patients, volunteers and many community partners who inspire and embody our Vision of patient-inspired health care without boundaries through the work they do. 

Our new Same-Day Discharge knee surgery program and Stepped Care model for mental health are perfect examples of innovation and compassion driving quality excellence with improved access to care and recovery for patients. 

Our new state-of-the-art Endovascular Therapeutics Suite, which opened in September, is a shining example of technological innovation enhancing patient outcomes, providing life and limb-saving procedures to patients in our community. Technology is also at the heart of huge advancements in the diagnosis of lung and other cancers with a new rapid molecular pathology platform that provides results in days, sometimes hours, as opposed to weeks. 

In 2018-19, we also began the roll-out of our Integrated Bedside Terminals (IBTs) in close collaboration with our patient advisors and look forward to continuing to engage and activate our patients in all we do. IBTs help improve the patient experience by putting the information patients and families need most, right at their fingertips. 

You can expect to see many more highlights like these moving forward as we continue to embed and ‘live’ the directions in our newly-launched 2019-24 Corporate Strategic Plan.

These and the many other accomplishments of 2018-19 would not have been possible without the  dedication, compassion and ‘Go Beyond’ attitude of the entire Osler family and partners. Thank you and congratulations. We couldn’t be more proud. 

Dr. Frank Martino

Chief of Staff

William Osler Health System


Kiki Ferrari

Executive Vice President, Clinical Operations

William Osler Health System


Tiziana Rivera

Chief Nursing Executive & Associate Vice President, Quality 

William Osler Health System

© 2019 William Osler Health System

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